If you are not completely satisfied with your order, we will gladly accept refunds or exchanges, minus any shipping charges on all full-priced items. Please review our shipping policy and email firstname.lastname@example.org with any questions.
*Returned items purchased using Black Friday promo codes are eligible for store credit only.
Items purchased on sale are considered final sale and cannot be returned or exchanged.
Due to sanitary reasons, pacifiers are not eligible for return or exchange if the sealed packaging the pacifiers arrive in is has been broken or tampered with. This is non-negotiable.
If you wish to return/exchange an item, please be aware that the Customer is responsible for all return shipping fees. The good news is that a return form is not necessary nor is an email request, simply repackage what you need to return/exchange with the order number and name associated with the order and pop it back into the post. We strongly suggest using a trackable shipping method as we cannot refund/exchange item(s) that are lost in transit. Your item(s) should be postmarked within 7 calendar days of receiving the order. If the items you are seeking to return/exchange is postmarked after 7 calendar days of receiving the order, store credit will be issued rather than a refund. Please note that proof of purchase is required for all items to be eligible for return status.
Returns over $200.00 will be issued store credit and a restocking fee of 10%.
All returned/exchanged items must be in the condition they were received. I.e. not worn, not washed, not altered, still have original tags and packaging intact. The item(s) must also be free of stains, odors, hair (animal or human) and damage. Once the return has been received and passed inspection, we will either exchange or if a refund is being requested it will be paid to the payment provider used at Checkout, minus any applicable charges.
For exchanges please note that the Customer is responsible for re-shipping fee's. Where possible (i.e. the item is not out of stock) we recommend placing a second order so that you receive the right size or color in the shortest amount of time (i.e. to avoid the item being sold out or going on backorder). Once we receive your return, we will refund the payment method used at checkout. If the item you are exchanging for is not available in your size of color please reach out to our friendly Customer Service via email@example.com and advise ASAP.
Should the order you received be a gift then please reach out to bug + bean kids Customer Service via firstname.lastname@example.org with the order number and the name of the person associated with the order. Note that we will not contact the purchaser, this is to assist with proof of purchase through our store. In this event, we can only offer an exchange or store credit.
Please ship the return/exchange item(s) to: