We accept returns on regular-priced items within 30 days of delivery. To be eligible for a return, items must be:

• New, unused, and unwashed

• In salable condition

• Accompanied by a receipt 

No Exceptions.

Clearance Items:

Clearance items are final sale and cannot be returned, exchanged, or refunded. Please ensure you are happy with your purchase before finalizing your order.

Return Shipping:

We provide a return shipping label. The cost of the label will be deducted from your refund. Original shipping charges are non-refundable.

Returned in Less Than New Condition:

Items returned in less than new condition will be sent back to the customer at their expense or disposed of, based on their preference.

Defective or Damaged Items:

If your item is defective or damaged upon arrival, please contact us immediately. We will offer a return or exchange at no extra cost and cover return shipping. To help speed up the process, please provide photos of the defect or damage.

Refund Processing:

Refunds will be processed within 2-5 business days after receiving the returned item(s). Refunds will be issued to the original payment method, minus the return shipping cost (if applicable). For defective or damaged items, a full refund, including return shipping costs, will be provided.

Changes and Cancellations:

We process orders quickly, and once an order is placed, we may not be able to accommodate changes or cancellations. If you need to make changes, please contact us as soon as possible, and we’ll do our best to assist. However, we cannot guarantee changes once the order is in progress.

To Submit a Return:

• Click the profile icon in the store’s navigation or go to the refund policy/returns page and request a return.

• Log in to your account:

• Enter your email address and click Continue.

• Open the email from our store and copy the six-digit verification code.
• Go back to the online store and enter the six-digit code.
• Select the order you wish to return.
• If your order includes multiple items, select the specific ones you wish to return.
• Choose a return reason and add any notes.
• Click Submit Request.

Please give us 1 business day to respond to your return request.

Exchanges:

We do not offer exchanges. If you wish to purchase a different item, you can submit a return and place a new order.

If you have any additional shipping or return questions, please contact us at [email protected].

Gifts:

Should the order you received be a gift then please reach out to bug + bean kids Customer Service via [email protected] with the order number and the name of the person associated with the order. Note that we will not contact the purchaser, this is to assist with proof of purchase through our store. In this event, we can only offer store credit.