If you are not completely satisfied with your order, we will gladly accept refunds or exchanges, minus any shipping charges on all full-priced items. Please review our shipping policy and email email@example.com or call +1 (614) 382-0801 with any questions.
*Returned items purchased using Black Friday promo codes are eligible for store credit only.
Items purchased on sale are considered final sale and cannot be returned or exchanged.
Due to sanitary reasons, pacifiers are not eligible for return or exchange.
If you wish to return/exchange an item, we must be notified within 7 days of receiving your order by emailing us at firstname.lastname@example.org quoting your name and order number. Please include an explanation of why you would like to return/refund the item(s) and if faulty provide full details and images where necessary.
Your item(s) should be postmarked within 5 calendar days of receiving the return approval. The customer is responsible for all return shipping fees. We strongly suggest using a trackable shipping method as we cannot refund/exchange item(s) that are lost in transit. Returns requested outside of this timeframe will be at the discretion of bug + bean and may only be offered merchandise credit.
All returned/exchanged items must be in the condition they were received-not worn, washed, or altered. Once the return has been approved and received, we will exchange/refund the original payment, minus any shipping charges.
If these conditions are met and you wish to return/exchange, please contact email@example.com and ship the item(s) to:bug + bean kids
p.o. box 134
hannibal, oh 43931